Client Support Specialist
ICE
Posted
last week
Hyderabad, Telangana, India
Onsite
INR 50K
Mid Level
Contract
Sema Summary
The Client Support Specialist role involves providing professional services in support of Fixed Income Analytics platforms. This position requires responding to client queries with accuracy and diligence while collaborating with internal teams.
About Company
ICE is a leading financial services provider connecting people to data, technology, and expertise that create opportunity and inspire innovation.
Core Requirements
- 3 years of experience in customer-facing technical support or 1 year with a bachelor's degree.
- Strong customer service soft skills.
- Ability to multi-task in a fast-paced environment.
- Demonstrated problem-solving capabilities.
- Team-oriented attitude.
Responsibilities
- Support and monitor customer processing with accuracy.
- Conduct coverage analysis for prospective clients.
- Process sample portfolios and generate reports.
- Analyze and respond to client queries via multiple channels.
- Maintain contact with internal stakeholders for customer service.
- Collaborate with Product, QA, Data, and Development teams.
- Manage priorities and complete ad hoc projects as needed.
Must Have skills
Job Keywords
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