Client Success Specialist
MicroSourcing
Posted
last week
Taguig
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
The Client Success Specialist role focuses on providing technical support to ensure client satisfaction and value realization. The position involves managing client relationships and facilitating smooth solution adoption from onboarding through the client lifecycle.
About Company
MicroSourcing is a leading offshore provider of managed services in the Philippines, delivering highly skilled professionals to SMEs and mid-market companies.
Core Requirements
- 2–4 years of experience in client success or account support
- Strong verbal and written communication skills
- Familiarity with Contact Centre and SD-WAN technologies
- Experience in service adoption and onboarding
- Organizational skills in distributed team environments
Responsibilities
- Serve as a technical point of contact for clients
- Develop relationships aligning client needs with technical outcomes
- Support client onboarding and solution adoption
- Address client technical inquiries in a timely manner
- Monitor client health and highlight service trends
- Collaborate with delivery and operations teams for solution implementation
- Capture client feedback for continuous improvement
Benifits
- healthcare coverage
- paid time-off
- group life insurance
- performance bonuses
Must Have skills
Job Keywords
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