Client Success Partner
International SOS
Posted
3 weeks ago
Singapore, Singapore
Remote
SGD 5K
Mid Level
Full Time
Sema Summary
The Client Success Partner role focuses on driving customer satisfaction and engagement in the APAC region. This position involves onboarding new clients, ensuring their success with products and services, and addressing any issues that arise. Strong communication and relationship-building skills are essential to manage client expectations successfully. The job supports a hybrid work environment in Singapore, appealing to candidates with experience in client relations and service management.
About Company
International SOS is a leading medical and security assistance provider. They focus on helping organizations manage patients and travelers' safety and health across the globe.
Core Requirements
- Bachelor's degree or equivalent
- Experience in customer success or support
- Strong communication skills
- Ability to manage multiple clients
- Analytical thinking
Responsibilities
- Onboard new clients and ensure a smooth transition.
- Maintain ongoing communication with customers.
- Identify and address client needs and concerns.
- Analyze customer feedback for service improvement.
- Collaborate with product teams to enhance offerings.
- Prepare reports to track client satisfaction.
- Conduct regular check-ins with clients.
Must Have skills
Nice To Have Skills
Job Keywords
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