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Client Success Manager
MicroSourcing
Posted
last week

Taguig

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Management Customer Support Telecom Service

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Sema Summary

The Client Success Manager ensures enterprise clients receive consistent value from their partnership. This role involves operational execution, service coordination, and proactive support to enhance client satisfaction.

About Company

MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines, specializing in building reliable extensions of global businesses with a strong commitment to diversity and inclusion.

Core Requirements

2-4 years of experience in customer-facing roles
Understanding of telecommunications services
Experience with SLA monitoring and incident escalation
Exceptional communication and interpersonal skills
Ability to work in a collaborative team environment

Responsibilities

Support Client Success Managers in client engagements
Prepare service reports and account updates
Monitor client health and address risks
Facilitate client onboarding processes
Act as first point of contact for client requests
Gather client feedback for continuous improvement
Engage in financial management and invoicing

Benifits

healthcare coverage on day one
paid time-off
group life insurance
performance bonuses

Must Have skills

Customer service skillsTelecommunications knowledgeOperational managementCommunication skillsProblem-solving skills

Job Keywords

client successservice deliverytelecommunicationscustomer engagementoperational excellence

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