Client Success Manager
Lighthouse
Posted
3 weeks ago
Kuala Lumpur, Malaysia
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
Lighthouse is seeking a Client Success Manager to ensure client satisfaction and engagement. The role involves managing client relationships, developing strategies to improve user experience, and coordinating with various teams to address client needs. The position is based in Kuala Lumpur, Malaysia, and requires a professional with strong management skills and experience in customer success. This role offers a full-time position to contribute to the growth and success of clients.
About Company
Lighthouse is a company dedicated to enhancing client success and satisfaction through effective management and support services. They focus on creating positive user experiences and fostering strong relationships.
Core Requirements
- Bachelor's degree
- 3+ years of experience in client management
- Strong communication skills
- Ability to develop strategies
- Experience in customer success
Responsibilities
- Manage client relationships and expectations
- Develop strategies to improve client satisfaction
- Coordinate with internal teams to address client needs
- Analyze client feedback and implement changes
- Conduct regular check-ins with clients
- Prepare reports on client success metrics
- Identify opportunities for upselling and cross-selling
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Client Tech Manager
Tarro
Kuala Lumpur, Malaysia
Client Relations Manager
Tiffany & Co.
Kuala Lumpur, Malaysia
Event Manager
Else Retreats
Malaysia
Client Management Executive
MY E.G. Services Berhad
Petaling Jaya, Selangor, Malaysia
CX Manager
Bloomthis
Petaling Jaya, Selangor
Centre Manager
IKEA
Petaling Jaya, Selangor, Malaysia
Supply Manager
Tyson Foods
Subang Jaya, Selangor
Claims Manager
Prudential BSN Takaful Berhad
Greater Kuala Lumpur
Manager
Hong Leong Bank Berhad
Federal Territory of Kuala Lumpur
Manager
Tokio Marine Insurance Group (Asia)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.