Client Services Team Lead
Liveware
Posted
3 weeks ago
Makati, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
Liveware is seeking a Client Services Team Lead to oversee a team in providing exceptional client service. The role involves leadership, performance management, and ensuring operational excellence in a fast-paced environment.
About Company
Liveware is a leading outsourcing company in the Philippines, specializing in providing high-quality service across multiple industries. They focus on connecting talent and technology to drive business growth.
Core Requirements
- Bachelor's degree or equivalent experience
- 2-3 years of BPO experience
- 2-3 years of customer service experience
- 1-2 years of leadership experience
- Strong communication skills
Responsibilities
- Supervise and mentor client service associates
- Conduct performance reviews and feedback sessions
- Monitor KPIs and implement corrective actions
- Serve as primary escalation point for complex cases
- Collaborate with account management teams
- Create SOPs and training materials
- Track and report operational metrics
Benifits
- Competitive salary
- Career growth opportunities
- HMO within the first month
- Additional paid vacation leave
- Monthly allowance
Must Have skills
Job Keywords
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