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Client Service Manager
BEWAHARVEST
Posted
3 months ago

Taguig City

Onsite

PHP 80K

Mid Level

Full Time

Job Categories

Management Finance Customer Data Leadership

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Sema Summary

The Client Service Desk Manager will enhance client experiences within a financial services environment. Responsibilities include improving contact center performance and leading service delivery initiatives.

About Company

BEWAHARVEST is an emerging agro-enterprise focused on transforming Africa’s agricultural value chain through sustainable practices and innovative processing.

Core Requirements

5+ years experience in financial services
2-3 years in client services leadership
Strong knowledge of workforce management
Skills in data analysis and reporting
Experience with CRM platforms like Salesforce

Responsibilities

Lead service delivery to meet KPIs and SLAs.
Drive process improvements in the contact center.
Use analytics to enhance client experience.
Collaborate with cross-functional teams.
Manage service improvement initiatives.
Identify operational and reputational risks.
Ensure quality management and coaching.

Benifits

Leadership impact
Competitive salary
Stability in financial services

Must Have skills

Leadership skillsAdvanced Microsoft ExcelCRM software proficiencyData analysis skillsStrong communication abilities

Job Keywords

Client ServiceFinancial ServicesManagementData AnalysisLeadership

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