Client Service Manager
Dialectica
Posted
3 weeks ago
Ho Chi Minh City, Vietnam
Onsite
VND 10M
Mid Level
Full Time
Sema Summary
Dialectica is seeking a Client Service Manager who is fluent in Japanese to handle client relationships in Ho Chi Minh City, Vietnam. The ideal candidate will have experience in managing customer inquiries and ensuring high levels of client satisfaction. You will be responsible for building strong relationships with clients and collaborating with internal teams to deliver effective solutions. Strong communication skills in both Japanese and English are essential for this role.
About Company
Dialectica is a leading firm that specializes in expert interviews and client services, providing tailored solutions to meet client needs.
Core Requirements
- Fluency in Japanese and English
- Experience in client management
- Strong communication skills
- Ability to work in a team
- Bachelor's degree or equivalent
Responsibilities
- Manage client inquiries and support requests
- Ensure high levels of client satisfaction
- Build and maintain strong client relationships
- Collaborate with internal teams on client projects
- Analyze client feedback and implement improvements
- Report on client engagement metrics
- Train and mentor junior staff in client relations
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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