Client Operations Manager
LogiNext
Posted
last week
Mumbai, Maharashtra, India
Onsite
INR 75K
Mid Level
Full Time
Sema Summary
LogiNext is seeking a Client Operations Manager who will oversee client implementations and enhance customer experiences with our SaaS platform. The ideal candidate should be a tech enthusiast with a strong background in client operations and problem-solving skills.
About Company
LogiNext is an AI-native platform that automates delivery and transportation operations for large enterprises, serving over 200 clients worldwide. Known for its significant growth, the company focuses on optimizing logistics, messaging, and routing solutions to elevate operational efficiency.
Core Requirements
- Bachelor's or Master's Degree in a relevant field.
- 4 to 6 years of experience in client operations.
- Expertise in cloud software such as Google Analytics and CRM.
- Strong skills in MS Office, especially PowerPoint, Word, and Excel.
- Excellent communication and presentation skills.
Responsibilities
- Ensure smooth implementation and execution of projects.
- Train clients on product features for maximum utility.
- Collaborate with clients to resolve queries about the product.
- Maintain data integrity in CRM and update stakeholders.
- Take responsibility for NPS and product adoption metrics.
- Communicate business information and provide feedback to management.
- Act as a contact point for complex problem resolution.
Must Have skills
Job Keywords
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