Client Onboarding Analyst
Citi
Posted
3 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Client Onboarding Analyst plays a vital role in managing account opening functions and ensuring high-quality service for clients. This position requires strong organizational and communication skills to deliver timely results.
About Company
Citi is a leading global bank with a mission to provide responsible financial services that support growth and economic development. With over 200 years of experience, Citi connects clients through a vast international network.
Core Requirements
- Bachelor's degree or equivalent experience
- 2-5 years of relevant experience
- Proficient in Microsoft Office applications
- Strong verbal and written communication skills in English
- Fluency in Japanese preferred
Responsibilities
- Manage customer interactions and documentation processes.
- Ensure compliance with internal policies and guidelines.
- Deliver high-quality service and meet customer expectations.
- Analyze complex issues affecting account opening.
- Facilitate communication between clients and internal teams.
- Implement changes based on customer feedback.
- Provide training on product knowledge.
Benifits
- Superior customer service
- Team collaboration
- Career growth opportunities
Must Have skills
Job Keywords
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