Client Care Officer
Citi
Posted
3 weeks ago
Singapore, Singapore
Onsite
SGD 4K
Junior Level
Full Time
Sema Summary
As a Client Care Officer at Citi, you will be responsible for supporting clients with their wealth mortgage inquiries and ensuring all customer concerns are addressed effectively. This role requires strong communication skills and the ability to manage client expectations. Ideal candidates will have some experience in banking or customer service, preferably within the finance sector. The position is based in Singapore and offers full-time employment without remote options.
About Company
Citi is a global financial services company that provides a wide range of banking services, including investment, mortgage, and wealth management solutions. With a commitment to client satisfaction, Citi aims to offer innovative solutions tailored to individual client needs.
Core Requirements
- Bachelor's degree
- English proficiency
- Customer service experience
- Attention to detail
- Communication skills
Responsibilities
- Assist clients with mortgage inquiries
- Manage customer correspondence
- Provide product information
- Resolve client issues
- Maintain client records
- Collaborate with sales teams
- Monitor client satisfaction
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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