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Prudential Services Asia

Claims Manager

Prudential Services Asia

Posted

3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Onsite

MYR 12K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Prudential is seeking a Claims Manager to enhance service quality and efficiency in claims operations. The role involves managing pre-authorisation and claims processes while leading a team to deliver exceptional customer service.

About Company

Prudential Services Asia is a leading provider of insurance and financial solutions in the Asia Pacific region, known for its commitment to service excellence and innovative technology.

Core Requirements

  • Bachelor's degree in relevant field.
  • Experience in claims management.
  • Strong leadership skills.
  • Deep understanding of insurance processes.
  • Expertise in fraud management.

Responsibilities

  • Lead claims operations team.
  • Develop and manage claims policies.
  • Monitor and report on claims KPIs.
  • Negotiate fees with medical providers.
  • Train team members on claims processes.
  • Manage escalated customer issues.
  • Implement innovative claims initiatives.

Must Have skills

LeadershipCommunicationAnalytical skillsNegotiationInsurance knowledge

Job Keywords

claims managementinsuranceleadershipoperationscustomer service

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