Chatbot Specialist
Shopee
Posted
5 days ago
Kuala Lumpur, Malaysia
Onsite
MYR 3K
Intern Level
Full Time
Sema Summary
The Chatbot Specialist role at Shopee focuses on enhancing customer experience through chatbot interactions. Fresh graduates are encouraged to apply and contribute to the operations team.
About Company
Shopee is a leading e-commerce platform in Southeast Asia and Taiwan, providing a secure and easy-to-use online marketplace for users.
Core Requirements
- Bachelor's degree in a related field.
- Familiarity with chatbot technologies.
- Strong communication skills.
- Ability to analyze customer interactions.
- Teamwork and collaboration abilities.
Responsibilities
- Develop and optimize chatbot responses.
- Assist in training chatbots based on user feedback.
- Collaborate with the operations team for improvements.
- Analyze data from chatbot performance.
- Ensure customer satisfaction through effective communication.
- Participate in team meetings to discuss improvements.
- Support the onboarding process for new staff.
Must Have skills
Job Keywords
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