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Chatbot Specialist
Shopee
Posted
yesterday

Kuala Lumpur, Malaysia

Onsite

MYR 5K

Mid Level

Full Time

Job Categories

Customer Service Chatbot Technology Retail

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Sema Summary

The Chatbot Specialist at Shopee focuses on enhancing customer service through chatbot technology. The role involves managing chatbot performance, analyzing customer interactions, and implementing improvements. Candidates should have mid-level experience in customer service technology, particularly in chatbot implementation. The position is based in Kuala Lumpur, Malaysia, and offers a dynamic work environment in a leading e-commerce platform.

About Company

Shopee is a prominent e-commerce platform in Southeast Asia and Taiwan, renowned for providing a wide range of products and excellent customer service.

Core Requirements

Bachelor's degree in relevant field
2+ years of experience in customer service
Experience with chatbot development
Strong analytical skills
Excellent communication skills

Responsibilities

Manage chatbot operations and performance
Analyze customer interactions for insights
Implement improvements based on feedback
Collaborate with the customer service team
Draft and maintain chatbot content
Train staff on chatbot features and updates
Report on chatbot performance metrics

Must Have skills

Chatbot developmentCustomer serviceAnalytical skillsProblem-solvingCommunication

Nice To Have Skills

Technical writingProject managementData analysisUser experienceCollaboration

Tools Knowledge Requried

Chatbot softwareData analytics toolsCustomer relationship management (CRM)Content management systemProject management software

Job Keywords

ChatbotCustomer serviceE-commerceKuala LumpurShopee

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