Chatbot Specialist
Shopee
Posted
3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The role involves managing and enhancing Shopee's chatbot functionalities. Candidates will work on data analysis and user acceptance testing to improve user experience.
About Company
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan, providing a secure and fast online shopping experience.
Core Requirements
- Bachelor’s degree required.
- Minimum 2 years of experience in product testing or data analysis.
- Experience in e-commerce environments.
- Proficiency in Excel and Google tools.
- Strong communication and analytical skills.
Responsibilities
- Understand Shopee’s chatbot functionalities.
- Develop and manage end-to-end models and tools.
- Propose enhancements to improve chatbot capabilities.
- Act as a communication bridge between teams.
- Benchmark competitors and suggest new technologies.
- Conduct data analysis to recommend changes.
- Perform user acceptance testing for product features.
Must Have skills
Job Keywords
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