Chat Support Agent
Semesteria
Posted
3 weeks ago
Philippines
Remote
PHP 30K
Junior Level
Full Time
Sema Summary
We are seeking a Chat Support Agent to assist customers via online chat. This role requires a friendly demeanor and effective communication skills to handle customer inquiries and resolve issues in real time. The ideal candidate will possess a basic understanding of customer service principles and a strong willingness to learn. This is a remote, full-time position based in the Philippines.
About Company
Semesteria is dedicated to providing exceptional service and support solutions, ensuring customer satisfaction is at the forefront of our mission.
Core Requirements
- High school diploma or equivalent
- Basic understanding of customer service
- Strong communication skills
- Ability to work independently
- Familiarity with chat support systems
Responsibilities
- Respond to customer inquiries via chat
- Resolve customer complaints promptly
- Provide product information to customers
- Assist with troubleshooting issues
- Maintain customer records accurately
- Collaborate with team members to improve service
- Stay updated on product knowledge
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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