Chat Process Specialist
WNS
Posted
last week
Pune, Maharashtra, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
The US Insurance Chat Process Specialist role focuses on managing customer interactions through live chat. Responsibilities include resolving insurance-related queries and maintaining accurate records of interactions.
About Company
WNS, part of Capgemini, is a global leader in intelligent operations and transformation, offering a range of business solutions across multiple industries.
Core Requirements
- Graduation
- Proficiency in written communication
- Knowledge of insurance processes
- Experience with customer service and CRM tools
- Strong problem-solving and analytical skills
Responsibilities
- Manage customer interactions via live chat
- Resolve insurance-related issues promptly
- Provide real-time support to customers
- Identify and address customer needs effectively
- Maintain records of customer interactions and transactions
- Adhere to company policies and procedures
- Ensure a positive client experience
Must Have skills
Job Keywords
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