Change Leader
Concentrix
Posted
last week
Muntinlupa City
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The Change Leader will facilitate onboarding and training for new leaders while coaching existing team members. This role involves managing performance metrics and continuous improvement of training programs.
About Company
Concentrix is a global technology and services leader, specializing in delivering integrated solutions that enhance brand engagement and customer experience.
Core Requirements
- Bachelor's degree or equivalent experience
- 1-3 years in operations or team leadership
- Experience in telecommunications is a plus
- Skilled in NPS and CSAT measurement
- Ability to manage training administrative tasks
Responsibilities
- Facilitate onboarding and leadership training programs
- Utilize effective training techniques for various learning styles
- Monitor training administrative work and student data
- Ensure competency levels for new leaders post-training
- Mentor first and second level leaders
- Assess and coach employees on the Global Operating Model
- Achieve training performance metrics
Benifits
- Day 1 HMO
- Competitive Compensation
- Career Growth
Must Have skills
Job Keywords
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