CCaaS Architect
EPAM Systems
Posted
3 weeks ago
Gurgaon, Haryana, India
Onsite
INR 100K
Mid Level
Full Time
Sema Summary
EPAM Systems is seeking a CCaaS Architect, focusing on Amazon Connect, located in Gurgaon, Haryana. This mid-level role involves designing cloud communication solutions and optimizing client interactions. Ideal candidates should have experience with cloud architecture and communication systems. A full-time commitment is required, with competitive salary and benefits. Applicants will play a key role in driving successful implementations in customer service environments.
About Company
EPAM Systems is a global provider of software engineering and IT consulting services, committed to delivering innovative solutions that drive success in business.
Core Requirements
- Bachelor's degree in Computer Science or related field
- 3+ years of experience in cloud architecture
- Experience with Amazon Connect
- Strong understanding of CCaaS platforms
- Ability to work in team environments
Responsibilities
- Design and implement CCaaS solutions using Amazon Connect
- Collaborate with cross-functional teams
- Optimize communication workflows
- Conduct client needs assessments
- Monitor system performance and client feedback
- Provide technical guidance to project teams
- Develop and maintain documentation for solutions
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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