Cardmember Maintenance Analyst
American Express
Posted
15 hours ago
Kuala Lumpur, Malaysia
Remote
MYR 4K
Contract
Sema Summary
The Cardmember Maintenance Inquiry Analyst will be based in Kuala Lumpur, Malaysia, in a hybrid work environment. This contract role involves assisting cardmembers with inquiries related to their accounts. Candidates should possess strong communication and analytical skills. Knowledge of the finance sector is beneficial. While the specific experience level isn't defined, the role is crucial for ensuring customer satisfaction.
About Company
American Express is a globally recognized financial services corporation known for its credit card services, travel-related services, and payment solutions.
Core Requirements
- Strong communication skills
- Analytical skills
- Customer service experience
- Knowledge of finance
- Problem-solving abilities
Responsibilities
- Handle cardmember inquiries effectively
- Resolve account-related issues
- Provide accurate information about services
- Document customer interactions
- Assist in data entry tasks
- Collaborate with team members
- Maintain a high level of customer satisfaction
Must Have skills
Nice To Have Skills
Job Keywords
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