Capacity Planner
HelloConnect
Posted
last week
Metro Manila
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Capacity Planning Lead will manage global workforce planning for the Customer Care department. This role involves staffing optimization, forecasting, and real-time performance monitoring.
About Company
HelloConnect, a subsidiary of HelloFresh, enhances the customer care experience through insights gained from years of success. We focus on serving high-growth companies with tailored solutions.
Core Requirements
- 5 years in call center
- Experience with workforce management software
- Forecasting call volumes
- Monitoring performance metrics
- Leadership skills
Responsibilities
- Lead capacity planning process
- Develop staffing models
- Manage schedules for agents
- Monitor real-time call metrics
- Utilize workforce management tools
- Collaborate with cross-functional teams
- Train and mentor team members
Benifits
- Long Service Benefits
- Mental Health Support
- HMO Medical Coverage
- Generous Leave Benefits
- Life Insurance
Must Have skills
Job Keywords
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