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Campaign Manager
Cognizant
Posted
last week

Taguig, National Capital Region, Philippines

Onsite

PHP 80K

Mid Level

Full Time

Job Categories

Management Customer Finance Operations IT

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Sema Summary

The Campaign Manager is tasked with overseeing billing operations while ensuring high levels of customer satisfaction. This role emphasizes people management and cross-functional collaboration to drive operational efficiency.

About Company

Cognizant is a leading IT services and consulting company that helps clients modernize technology and transform operations to stay competitive. With a focus on innovation, Cognizant engineers solutions that improve everyday life.

Core Requirements

Bachelor's degree or equivalent experience
Proven experience in call center operations
Strong leadership skills in a high-volume environment
Ability to analyze data and performance metrics
Understanding of billing processes and compliance standards

Responsibilities

Lead and coach team leaders and supervisors.
Monitor team performance using KPIs.
Resolve escalated customer concerns effectively.
Ensure adherence to billing policies and compliance.
Partner with other departments to resolve billing issues.
Develop business requirements for new processes.
Track project timelines and communicate with stakeholders.

Benifits

Competitive Salary
Career Growth
Supportive Work Environment
Comprehensive Training
Exciting Opportunities

Must Have skills

LeadershipCoachingData analysisProblem-solvingProject managementVerbal communicationWritten communication

Job Keywords

BillingCall CenterOperationsManagementCustomer Service

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