Call Center Supervisor
Asurion
Posted
3 weeks ago
Mabalacat, Central Luzon
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Call Center Supervisor is responsible for managing daily operations and coaching representatives. This role focuses on enhancing customer service and achieving sales targets.
About Company
Asurion is a leading tech care company providing insurance, repair, and support for various devices and appliances, ensuring customers maximize their technology use.
Core Requirements
- Bachelor's degree or equivalent experience
- 5 years of leadership experience
- 2 years managing technical sales programs
- Strong communication skills
- Ability to handle multiple priorities
Responsibilities
- Manage daily activities of call center representatives
- Coach and develop team members for performance improvement
- Drive sales and customer service metrics
- Resolve internal team concerns
- Ensure compliance with company policies
- Monitor sales performance and analyze reports
- Provide training and support to representatives
Must Have skills
Job Keywords
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