Call Center Specialist
GFPT Public Company Limited
Posted
last week
Bangkok, Bangkok City, Thailand
Onsite
THB 25K
Mid Level
Full Time
Sema Summary
This role involves managing a call center team and resolving customer issues. The position requires fluency in English and prior team management experience in a call center setting.
About Company
GFPT Public Company Limited is engaged in the manufacturing and distribution of fresh frozen and processed chicken products. Established in 1981, the company operates an integrated agricultural industry.
Core Requirements
- Bachelor's Degree
- Fluent in English
- 2+ years of call center team management experience
- Age not exceeding 35 years
- Strong problem-solving skills
Responsibilities
- Manage call center team effectively.
- Resolve customer inquiries and complaints.
- Generate regular reports on team performance.
- Ensure team adherence to shift schedules.
- Conduct training for new team members.
- Facilitate communication between teams.
- Monitor and evaluate call center operations.
Benifits
- Social Security
- Company Policy Benefits
Must Have skills
Job Keywords
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