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Equate Media

Call Center Representative

Equate Media

Posted

yesterday

Philippines

Remote

PHP 30K

Full Time

Match

Skills

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Sema

Sema Summary

Equate Media is seeking a Call Center Representative to assist customers and handle inquiries remotely from the Philippines. The role may involve managing customer calls, providing support and solutions, and maintaining high customer satisfaction. Experience in customer service is a plus. This position offers full-time hours and allows for flexible remote work.

About Company

Equate Media is a customer service provider dedicated to delivering quality solutions and support to its clients.

Core Requirements

  • High school diploma
  • Strong communication skills
  • Customer service experience
  • Problem-solving abilities
  • Ability to work independently

Responsibilities

  • Handle incoming customer calls
  • Provide product information
  • Resolve customer inquiries
  • Maintain customer satisfaction
  • Document customer interactions
  • Collaborate with team members
  • Adhere to company policies

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementTechnical skills

Nice To Have Skills

Sales experienceMultilingual capabilitiesEmpathyAdaptabilityConflict resolution

Tools Knowledge Requried

CRM softwarePhone systemsEmail platformsChat software

Job Keywords

customer servicecall centerremote workcommunicationproblem solving

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