Call Center Manager
WHR Global Consulting
Posted
last week
Muntinlupa City, National Capital Region, Philippines
Onsite
PHP 45K
Senior Level
Full Time
Sema Summary
We are looking for an experienced Call Center Manager to lead our multi-channel contact center operations. The role focuses on optimizing performance, driving revenue growth, and ensuring exceptional service standards.
About Company
WHR Global Consulting is a remote HR consulting and Headhunting firm providing support to clients worldwide. With nearly two decades of experience, we support startups, SMEs, and multinational firms across various industries.
Core Requirements
- Bachelor’s degree in business administration or related field
- Minimum of 5 years in call center management
- Experience in senior leadership roles
- Proficiency in call center management software
- Strong understanding of CRM and data analysis.
Responsibilities
- Build and maintain high-performing teams.
- Conduct training programs for staff.
- Manage staff scheduling and workload.
- Set and monitor KPIs for performance.
- Develop performance improvement plans.
- Create performance reports for stakeholders.
- Maintain quality monitoring programs.
Benifits
- 14th month pay
- HMO
- Leaves
Must Have skills
Job Keywords
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