Call Center Manager
IDFC FIRST Bank
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Call Center Manager will oversee debt management operations. This role focuses on ensuring customer satisfaction and efficient service delivery.
About Company
IDFC FIRST Bank is a prominent banking institution in India, offering a range of financial services and solutions.
Core Requirements
- Bachelor's degree in business or related field.
- Experience in call center management.
- Strong knowledge of debt management practices.
- Excellent communication and leadership skills.
- Ability to analyze performance metrics.
Responsibilities
- Manage day-to-day operations of the call center.
- Develop and implement debt collection strategies.
- Monitor team performance and provide feedback.
- Ensure compliance with regulations and policies.
- Train and mentor call center staff.
- Prepare reports on team performance.
- Resolve escalated customer issues effectively.
Must Have skills
Job Keywords
Similar Jobs
Data Center Manager
New York Global Consultants Inc.
Bengaluru South, Karnataka, India
Centre Manager
Bajaj Finserv
Muzaffarnagar, Uttar Pradesh
Centre Manager
Bajaj Finserv
Davangere Taluka, Karnataka, India
Centre Manager
Bajaj Finserv
Dhule, Maharashtra, India
Centre Manager
Bajaj Finserv
Dhule, Maharashtra, India
Centre Manager
Bajaj Finserv
Bagalkot, Karnataka, India
Centre Manager
Bajaj Finserv
Palamu, Jharkhand, India
Centre Manager
Bajaj Finserv
Kendrapara, Odisha, India
Centre Manager
Bajaj Finserv
Nagra, Bihar, India
Centre Manager
Bajaj Finserv
Bagalkot, Karnataka, India
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.