Call Center Associate
TIGI HR
Posted
yesterday
Thane, Maharashtra, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
The Call Center Associate at TIGI HR will serve as the primary contact for customers involved in promotions and loyalty programs. This role requires managing calls, addressing inquiries, and ensuring a positive customer experience through various channels. Candidates should have a graduate degree and up to 3 years of customer support experience, along with strong communication skills and attention to detail. This position is based in Thane, Maharashtra, India.
About Company
TIGI HR is a leading recruitment agency focused on connecting businesses with exceptional talent. With expertise in innovative recruitment solutions, the company aims to foster growth and efficiency for both employers and job seekers through advanced technology.
Core Requirements
- Graduate degree
- 0-3 years customer support experience
- Strong communication skills
- Attention to detail
- Basic CRM proficiency
Responsibilities
- Manage inbound and outbound customer calls
- Address queries related to promotions and eligibility
- Assist customers with technical issues
- Record interactions in CRM systems
- Validate invoices for rewards processing
- Escalate complex cases to internal teams
- Adhere to compliance guidelines
Benifits
- Career growth
- Work-life balance
- Social impact
- Diversity
- Inclusion
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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