Call Center Agent
ConnectUs Marketing Solutions, Inc.
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Remote
PHP 14K
Intern Level
Full Time
Sema Summary
Join a passionate team as a Call Center Agent, focusing on outbound and inbound calls. This role offers permanent work-from-home opportunities with a full-time commitment.
About Company
ConnectUs Marketing Solutions is a team of experts providing various virtual business processes, including administrative duties, marketing, and web development. Established in 2009, they serve clients primarily in North America.
Core Requirements
- Excellent English communication skills
- Typing speed of at least 40 WPM
- Ability to perform under pressure
- Customer-focused mindset
- No BPO experience required; fresh graduates welcome
Responsibilities
- Conduct outbound calls for surveys and lead generation
- Manage inbound customer inquiries
- Update and maintain records in the CRM system
- Respond to customer emails professionally
- Generate reports using Microsoft Office and Google Drive
- Adhere to service level agreements
- Perform additional tasks as assigned by management
Benifits
- Health benefits
- Government-mandated benefits
- Leaves
- Bonuses
- Incentives
Must Have skills
Job Keywords
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