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Call Center Agent
Kiatnakin Phatra Financial Group
Posted
3 weeks ago

Bangkok, Bangkok City

Onsite

THB 30K

Junior Level

Full Time

Job Categories

Customer Support Sales Finance Consulting

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Skills

Experience

Industry

Sema Summary

Kiatnakin Phatra Financial Group is seeking a Call Center Agent for their Bangkok office. This full-time role requires English skills to assist customers, handling inquiries and providing solutions. Ideal candidates will have some experience in customer service, preferably within the finance sector. The position offers opportunities to grow and develop professionally in a dynamic environment. Familiarity with call center software is a plus.

About Company

Kiatnakin Phatra Financial Group is a leading financial institution in Thailand, offering a wide range of services including investment banking, asset management, and private banking.

Core Requirements

High school diploma or equivalent
Strong English communication skills
Customer service experience
Ability to work under pressure
Problem-solving skills

Responsibilities

Assist customers with inquiries via phone
Provide timely solutions to issues
Document customer interactions accurately
Maintain knowledge of company's products and services
Collaborate with team members to enhance service
Manage customer complaints effectively
Ensure customer satisfaction and retention

Must Have skills

English skillsCustomer serviceCommunicationProblem-solvingTime management

Nice To Have Skills

Call center softwareFinance knowledgeTeamworkMultitaskingAdaptability

Tools Knowledge Requried

Call center softwareCRM systemsMicrosoft OfficeEmail platforms

Job Keywords

call centercustomer servicefinanceEnglishproblem-solving

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