Business Solutions Analyst
Percepta
Posted
last week
Cainta, Calabarzon
Remote
PHP 50K
Mid Level
Full Time
Sema Summary
The Business Solutions Analyst at Percepta will focus on mapping and optimizing business processes for operational programs. This role requires a blend of analytical skills and process management to enhance customer experience.
About Company
Percepta is a global customer relationship organization that specializes in managing customer interactions across multiple channels. Founded in 2000, it is dedicated to delivering exceptional service while promoting a diverse and inclusive workplace.
Core Requirements
- BA/BS or equivalent experience
- 4+ years in operations and project management
- Experience in business process development
- Strong communication and writing skills
- BPO or customer service experience preferred
Responsibilities
- Develop and maintain process maps for operational programs.
- Lead process mapping sessions for business solutions design.
- Identify process gaps and drive improvements.
- Document variances across different regions and products.
- Maintain business and technical knowledge for effective solutions.
- Manage special projects to meet business needs.
- Collaborate with teams to enhance documentation accuracy.
Benifits
- Health/Dental/Vision/Life Insurance
- Vacation/Sick Time
- Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
Must Have skills
Job Keywords
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