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Business Analyst
Semesteria
Posted
yesterday

Noida, Uttar Pradesh, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Analysis Customer Support Back Office

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Sema Summary

The Business Analyst will be responsible for analyzing business needs, developing strategies, and improving operational efficiencies within the back-office customer service functions. This role requires collaborating effectively with different stakeholders and preparing comprehensive reports based on data analysis. The position is intended for individuals at a junior experience level, suitable for recent graduates or professionals with minimal experience. This opportunity is located in Noida, Uttar Pradesh, India, and offers full-time employment.

About Company

Semesteria focuses on delivering enhanced customer service and operational efficiency through innovative solutions.

Core Requirements

Bachelor's degree in Business or related field
Strong analytical skills
Excellent communication abilities
Basic knowledge of data analysis
Experience with customer service support

Responsibilities

Analyze business requirements and trends
Collaborate with teams to ensure service excellence
Prepare and present detailed reports
Assist in developing operational strategies
Improve processes based on customer feedback
Monitor performance metrics
Support the implementation of new initiatives

Must Have skills

Analytical skillsCommunicationData analysisProblem-solvingCustomer service

Nice To Have Skills

Team collaborationProject managementPresentation skills

Tools Knowledge Requried

ExcelSQLTableauPowerPointCRM software

Job Keywords

Business AnalystCustomer ServiceData AnalysisOperational StrategyBusiness Strategy

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