Associate, Voicebot Operations
Lazada
Posted
4 days ago
Jakarta, Indonesia
Onsite
IDR 12M
Mid Level
Full Time
Sema Summary
As an Associate in Voicebot Product Operations at Lazada, you will focus on improving customer satisfaction through data analysis and operational initiatives. You will be responsible for working with AI-powered voicebot products and cross-functional teams to implement solutions aligned with business needs. The role requires strong analytical skills, familiarity with data analytics tools, and experience in ecommerce or contact centers. Lazada offers various benefits including growth opportunities and a commitment to inclusivity.
About Company
Lazada Group is the leading eCommerce platform in Southeast Asia, part of the Alibaba Group since 2016. It operates in multiple countries and aims to serve 300 million shoppers by 2030 through its expansive logistics and payment networks.
Core Requirements
- Bachelor’s degree
- 4-6 years of experience
- Experience in customer care
- Familiarity with AI technologies
- Strong analytical skills
Responsibilities
- Identify issues in product operations
- Analyze conversation logs and operational data
- Own execution of product initiatives
- Work with stakeholders to optimize solutions
- Maintain knowledge bases for AI understanding
- Perform data annotation for AI training
- Prepare reporting and dashboards for insights
Benifits
- Career growth
- Inclusive work environment
- Upskilling opportunities
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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