Associate Manager
Kroll
Posted
3 months ago
Hyderabad, Telangana, India
Remote
INR 60K
Mid Level
Full Time
Sema Summary
The Associate Manager will lead and manage a global product support team to ensure exceptional service delivery. This role requires strong leadership, technical, and analytical skills to drive performance and operational excellence.
About Company
Kroll is a leading independent provider of risk and financial advisory solutions, leveraging insights, data, and technology to help clients navigate complex challenges.
Core Requirements
- 8–12 years in technical support
- 3–5 years in leadership
- Advanced proficiency in Zendesk
- Knowledge of Salesforce
- Strong analytical skills
Responsibilities
- Lead a global product support team
- Drive team performance and coaching
- Implement support strategies
- Monitor key performance metrics
- Use advanced Zendesk for management
- Collaborate with product and engineering
- Act as a key escalation point for issues
Benifits
- Career growth
- Mentorship programs
- LinkedIn Learning access
- Work-life balance
- Employee Assistance Programs
Must Have skills
Job Keywords
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