Associate Director
Concentrix
Posted
3 weeks ago
Metro Manila
Onsite
PHP 80K
Senior Level
Full Time
Sema Summary
As an Associate Director at Concentrix, you will oversee site operations, focusing on enhancing customer experience and driving business outcomes. Ideal candidates should have significant management experience and a strong background in customer operations. This full-time position is based in Metro Manila, providing an opportunity to lead a dedicated team. The role emphasizes leadership and strategic thinking to achieve organizational goals.
About Company
Concentrix is a global leader in customer experience solutions, committed to enhancing business performance and customer satisfaction through innovative strategies.
Core Requirements
- Bachelor's degree
- 7+ years of management experience
- Proven track record in customer operations
- Strong leadership skills
- Excellent communication abilities
Responsibilities
- Oversee site operations and staff management
- Implement strategies to improve customer satisfaction
- Drive performance metrics to achieve business goals
- Lead training and development programs
- Ensure compliance with company policies
- Foster a positive work environment
- Engage with clients to understand their needs
Must Have skills
Nice To Have Skills
Job Keywords
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