Associate
Wipro
Posted
last week
Cebu, Central Visayas, Philippines
Onsite
PHP 30K
Entry Level
Full Time
Sema Summary
The Associate role at Wipro involves providing effective technical support and resolving client issues. The position requires strong communication skills and customer service orientation.
About Company
Wipro Limited is a leading AI-powered technology services and consulting company, focused on innovative solutions for complex digital transformation needs.
Core Requirements
- Strong communication skills in English
- Experience in customer service
- Ability to work independently
- Analytical skills
- Knowledge of Member Services process in healthcare
Responsibilities
- Handle inbound and outbound calls per quality standards
- Ensure customer satisfaction
- Document each call accurately
- Provide first call resolution for customer queries
- Escalate calls as needed
- Keep updated on company policies and compliance
- Build capability to ensure operational excellence
Must Have skills
Job Keywords
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