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Assistant Manager
BASF
Posted
3 weeks ago

Mumbai Metropolitan Region

Onsite

INR 60K

Full Time

Job Categories

Management Customer Service Operations Support

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Sema Summary

The Assistant Manager - Customer Service position at BASF focuses on overseeing customer interactions and ensuring satisfaction within the Mumbai Metropolitan Region. Responsibilities may include managing teams, optimizing service processes, and addressing customer concerns effectively. Candidates are expected to possess strong leadership and communication skills. The role is full-time and competitive in salary, aimed at those ready to contribute to operational excellence.

About Company

BASF is a leading global chemical company that integrates innovative ideas and solutions to enhance productivity and sustainability in various industries.

Core Requirements

Bachelor's degree
Experience in customer service
Strong communication skills
Leadership capabilities
Problem-solving skills

Responsibilities

Manage customer inquiries and complaints
Oversee customer service operations
Train and supervise support staff
Develop service improvement strategies
Ensure compliance with quality standards
Analyze customer feedback for service enhancement
Collaborate with other departments to optimize customer experience

Must Have skills

LeadershipCommunicationProblem-solvingTeam managementCustomer engagement

Nice To Have Skills

Project managementData analysisNegotiationMultilingualCustomer relationship management

Job Keywords

Customer ServiceManagementLeadershipOperationsSupport

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