Assistant Manager
Larsen & Toubro
Posted
last week
Mumbai, Maharashtra, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Assistant Manager - CRM is responsible for managing customer interactions to improve relationships and drive sales growth. This role involves handling customer data across various channels and ensuring customer retention post-sales.
About Company
Larsen & Toubro is an Indian multinational engaged in EPC Projects, Hi-Tech Manufacturing, and Services, operating in over 50 countries. The company focuses on customer satisfaction and sustainability.
Core Requirements
- Graduate/Post Graduate/MBA.
- 4-10 years of experience in real estate Sales/CRM.
- Strong background in customer acquisition and retention.
- Excellent communication skills.
- Proficient in ERP/SAP.
Responsibilities
- Manage and analyze customer interactions.
- Enhance customer experience.
- Follow-up on collections and payments.
- Drive post sales activities.
- Monitor sales documentation.
- Address escalated customer queries.
- Coordinate with internal teams for customer support.
Must Have skills
Job Keywords
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