Search for Jobs

Assistant Manager
Mokara Gymnastics Academy
Posted
last week

Jurong East, West Region, Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Management Customer Service Operations Education

Match

Skills

Experience

Industry

Sema Summary

The Assistant Manager is responsible for enhancing customer experience by overseeing front desk operations and guiding the customer service team. The role demands strong leadership and excellent communication skills to ensure service standards are consistently met.

About Company

Mokara Gymnastics Academy is Singapore's newest and largest gymnastics facility, dedicated to providing exceptional service to families and children. The academy emphasizes a high-performance team culture focused on customer satisfaction.

Core Requirements

3-5 years of customer service experience
1-2 years in a supervisory role
Diploma or Degree in Business or related field
Experience with CRM systems like Zendesk
Ability to work shifts and weekends

Responsibilities

Oversee daily customer interactions and front desk operations.
Handle escalated customer issues effectively.
Ensure compliance with data protection and attendance tracking.
Support the customer service team through coaching and mentoring.
Manage Zendesk ticket workflows and ensure timely responses.
Collaborate with coaches and operations for program coordination.
Provide feedback on staff performance and training needs.

Must Have skills

Leadership skillsCommunication skillsDetail-orientedProficient in CRM systemsAbility to work under pressure

Job Keywords

Customer ExperienceOperations ManagementLeadershipTeam SupervisionCRM Systems

Similar Jobs