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Assistant Manager
Park Hyatt
Posted
3 weeks ago

Ho Chi Minh City

Onsite

VND 6M

Mid Level

Full Time

Job Categories

Management Hospitality Customer Service Experience

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Sema Summary

The Assistant Manager - Guest Experience at Park Hyatt will oversee guest relations, ensuring high standards of service and satisfaction. Responsibilities include managing day-to-day operations, training staff, and resolving guest complaints. Candidates should have a mid-level experience in hospitality management and strong communication skills. The role is based in Ho Chi Minh City, Vietnam, and is a full-time position. A competitive salary and growth opportunities are offered.

About Company

Park Hyatt is a luxury hotel brand known for delivering exceptional service and fostering an upscale guest experience.

Core Requirements

Bachelor's degree in hospitality management or related field
Minimum 3 years in a similar role
Strong leadership and interpersonal skills
Experience in customer service
Ability to resolve conflicts effectively

Responsibilities

Manage guest relations and inquiries
Oversee front desk operations
Train and supervise staff
Handle guest complaints and feedback
Ensure compliance with service standards
Coordinate with other departments
Develop strategies for enhancing guest experiences

Must Have skills

CommunicationLeadershipProblem-solvingCustomer serviceHospitality management

Nice To Have Skills

MultilingualSales skillsEvent planning

Tools Knowledge Requried

Property Management SystemCRM SoftwareOffice SuiteCommunication Tools

Job Keywords

Guest ExperienceHospitalityManagementCustomer ServiceAssistant Manager

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