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Assistant Manager
WNS
Posted
last week

Gurgaon, Haryana, India

Onsite

INR 80K

Mid Level

Full Time

Job Categories

Training Management BPO Consulting Education

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Sema Summary

Seeking an Assistant Manager for training within a voice-based BPO environment. Responsibilities include coaching agents and implementing training on communication standards.

About Company

WNS is a leading Business Process Management company offering innovative, digital-led solutions across various industries with over 66,000 professionals worldwide.

Core Requirements

Bachelor’s/Master’s degree in Communication or related field.
4–6 years of experience in a voice-based BPO environment.
At least 2 years in a training or communication leadership role.
Strong verbal and written communication skills.
Expertise in Voice & Accent training.

Responsibilities

Monitor and evaluate agent communication on calls.
Provide coaching and feedback to agents.
Conduct training sessions on soft skills.
Design communication workshops.
Ensure adherence to communication guidelines.
Track communication performance metrics.
Collaborate with stakeholders on training programs.

Must Have skills

Communication skillsVoice & Accent trainingCoaching and mentoringAnalytical skillsProficiency in CRM platforms

Job Keywords

Assistant ManagerTrainingBPOCustomer ServiceVoice Communication

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