Assistant Manager
Arçelik Hitachi Home Appliances
Posted
3 weeks ago
Bandar Baru Bangi, Selangor
Onsite
MYR 6K
Mid Level
Full Time
Sema Summary
The Assistant Manager for Customer Service at Arçelik Hitachi Home Appliances will be responsible for leading customer support operations in Bandar Baru Bangi, Selangor. This role requires effective management of customer interactions, ensuring quality service delivery, and overseeing team performance. Candidates should possess relevant experience in customer service management, demonstrating strong leadership and communication skills. The position is full-time, located on-site, and offers an opportunity to contribute to customer satisfaction in a leading home appliance company.
About Company
Arçelik Hitachi Home Appliances is a prominent company in the home appliance sector, recognized for its quality products and commitment to customer satisfaction. It aims to enhance consumer living through innovative solutions and exceptional service.
Core Requirements
- Bachelor’s degree in Business Administration or related field
- Experience in customer service management
- Strong leadership abilities
- Excellent communication skills
- Problem-solving skills
Responsibilities
- Manage customer service operations
- Lead and train a team of customer service representatives
- Ensure high-quality customer support
- Oversee performance metrics and service levels
- Handle escalated customer inquiries and complaints
- Implement service improvement strategies
- Maintain customer satisfaction levels
Must Have skills
Nice To Have Skills
Job Keywords
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