Assistant Front Office Manager
Westin Hotels & Resorts
Posted
3 months ago
Mumbai, Maharashtra, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The Assistant Front Office Manager oversees daily operations and staff at the front desk. This role ensures guest satisfaction and efficient check-in/check-out procedures.
About Company
Westin Hotels & Resorts is a global hospitality leader known for its wellness programs and commitment to improving guest well-being. It operates over 200 locations worldwide.
Core Requirements
- High school diploma or GED
- 2 years experience in guest services or front desk roles
- Knowledge of hospitality management principles
- Ability to supervise and coordinate team activities
- Strong interpersonal and communication skills
Responsibilities
- Assist the Front Office Manager in daily operations.
- Supervise front desk staff and ensure guest satisfaction.
- Handle guest complaints and resolve conflicts.
- Implement customer service recognition programs.
- Collaborate with the Front Office Manager for service improvement.
- Ensure compliance with Front Office policies and procedures.
- Monitor and report on service performance metrics.
Must Have skills
Job Keywords
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