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Hilton

Assistant Chief Concierge

Hilton

Posted

3 weeks ago

Kuala Lumpur

Onsite

MYR 5K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Assistant Chief Concierge at Hilton's Waldorf Astoria Kuala Lumpur will oversee the concierge team, ensuring exceptional guest service. The role encompasses managing guest inquiries, coordinating special requests, and providing information on local attractions. Candidates should possess prior hospitality leadership experience and strong communication abilities. The position is full-time and located in Kuala Lumpur, Malaysia. While specific benefits aren't listed, working for Hilton offers potential career advancements.

About Company

Hilton is a global hospitality company known for its premium accommodations and exceptional service, committed to enhancing the travel experience for its guests.

Core Requirements

  • Bachelor's degree in Hospitality Management
  • 3+ years of hospitality experience
  • Leadership experience in a customer service role
  • Strong communication and interpersonal skills
  • Problem-solving abilities

Responsibilities

  • Manage the concierge team effectively
  • Ensure high levels of guest satisfaction
  • Coordinate special requests and services
  • Provide information on local attractions
  • Oversee daily operations of the concierge desk
  • Train and mentor concierge staff
  • Respond to guest inquiries promptly

Must Have skills

Customer serviceLeadershipCommunicationOrganizationalProblem-solving

Nice To Have Skills

Local knowledgeTeamworkMultitaskingTime managementSales skills

Tools Knowledge Requried

Property management systemBooking softwareMicrosoft OfficeCustomer relationship management system

Job Keywords

conciergehospitalitycustomer servicemanagementteam leadership

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