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Application Support Specialist
Agivant Technologies
Posted
last week

Pune, Maharashtra, India

Remote

INR 80K

Mid Level

Full Time

Job Categories

Support Engineering IT Cloud Consulting

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Sema Summary

The role requires a highly skilled technical support engineer to deliver quality customer support focusing on graph databases. Responsibilities include troubleshooting complex technical issues and collaborating with engineering teams for customer success.

About Company

Agivant Technologies is an AI-First Digital & Cloud Engineering Services Company, focused on blending engineering expertise with intelligent automation and AI-driven solutions.

Core Requirements

B.Tech in computer engineering or related field.
5+ years in a technical support role.
In-depth understanding of Linux.
Experience with NoSQL databases.
Proficiency in automation scripting.

Responsibilities

Respond to customer inquiries and provide technical support.
Collaborate with engineering teams to resolve issues.
Participate in on-call rotation for 24/7 support.
Create and maintain documentation related to technical issues.
Monitor and meet service level agreements.
Troubleshoot issues across different cloud environments.
Utilize tools for system and performance monitoring.

Must Have skills

Technical supportLinuxNoSQL databasesScripting (Bash, Python)Cloud technologiesNetworking fundamentalsProblem-solving

Job Keywords

Technical SupportGraph DatabaseCloud EngineerLinuxAutomation

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