Application Support Specialist
Innovatrics
Posted
3 weeks ago
Kuala Lumpur, Malaysia
Onsite
MYR 6K
Mid Level
Full Time
Sema Summary
As an Application Support Specialist, you will support Innovatrics' biometric software in production environments. You will be the first technical point of contact for incidents and requests, ensuring timely resolution and customer satisfaction.
About Company
Innovatrics is an independent EU-based provider of trusted biometric solutions for governments and enterprises, known for its fast and accurate fingerprint and face recognition algorithms.
Core Requirements
- Bachelor's degree in IT or related field
- Strong ownership and structured troubleshooting skills
- Experience with Linux administration
- Ability to read logs and identify issues
- Proficient in English and Malay
Responsibilities
- Own customer tickets end-to-end, including triage and resolution.
- Communicate progress clearly to customers via various channels.
- Monitor and coordinate patches/changes in customer environments.
- Participate in on-call rotations as needed.
- Contribute to knowledge base and ticket hygiene.
- Troubleshoot incidents using logs and system behavior.
- Coordinate with HQ and local stakeholders during incidents.
Must Have skills
Job Keywords
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