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Application Support Engineer
Accenture
Posted
3 weeks ago

Taguig, National Capital Region, Philippines

Onsite

PHP 40K

Junior Level

Full Time

Job Categories

Support Engineering IT Services Consulting

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Sema Summary

As an Application Support Engineer at Accenture, you will be responsible for providing support for applications and resolving technical issues. The role involves troubleshooting problems, collaborating with teams to improve service levels, and ensuring a smooth operation of applications. Ideal candidates should have experience in customer service and technical support, with a strong emphasis on problem-solving. This full-time position is based in Taguig, Philippines.

About Company

Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations.

Core Requirements

Bachelor's degree in IT or related field
Experience in application support
Strong troubleshooting skills
Excellent communication skills
Customer service orientation

Responsibilities

Provide application support to users
Troubleshoot application issues
Coordinate with technical teams
Document technical issues and resolutions
Ensure service level agreements are met
Collaborate with clients for issue resolution
Monitor application performance

Must Have skills

Application supportTechnical troubleshootingCustomer serviceCommunication skillsProblem-solving

Nice To Have Skills

Experience with cloud technologiesKnowledge of software developmentFamiliarity with databasesProject managementAnalytical skills

Job Keywords

Application SupportTechnical SupportTroubleshootingCustomer ServiceIT Support

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