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Accenture

Application Support Engineer

Accenture

Posted

3 weeks ago

Taguig, National Capital Region, Philippines

Onsite

PHP 40K

Junior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

As an Application Support Engineer at Accenture, you will be responsible for providing support for applications and resolving technical issues. The role involves troubleshooting problems, collaborating with teams to improve service levels, and ensuring a smooth operation of applications. Ideal candidates should have experience in customer service and technical support, with a strong emphasis on problem-solving. This full-time position is based in Taguig, Philippines.

About Company

Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations.

Core Requirements

  • Bachelor's degree in IT or related field
  • Experience in application support
  • Strong troubleshooting skills
  • Excellent communication skills
  • Customer service orientation

Responsibilities

  • Provide application support to users
  • Troubleshoot application issues
  • Coordinate with technical teams
  • Document technical issues and resolutions
  • Ensure service level agreements are met
  • Collaborate with clients for issue resolution
  • Monitor application performance

Must Have skills

Application supportTechnical troubleshootingCustomer serviceCommunication skillsProblem-solving

Nice To Have Skills

Experience with cloud technologiesKnowledge of software developmentFamiliarity with databasesProject managementAnalytical skills

Job Keywords

Application SupportTechnical SupportTroubleshootingCustomer ServiceIT Support

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