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Application Support Engineer
Optimum Info
Posted
last week

Noida, Uttar Pradesh, India

Onsite

INR 60K

Entry Level

Full Time

Job Categories

Support IT Engineering Software Development

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Sema Summary

The Application Support Engineer assists users in resolving queries through a ticketing system. This role involves problem analysis and providing functional clarifications while escalating complex issues when necessary.

About Company

Optimum Info specializes in innovative software solutions for the automotive and equipment industries, focusing on network development and field operations, with an emphasis on customer service and employee empowerment.

Core Requirements

Bachelor's degree in engineering or computer science
1-2 years experience in IT support
Ability to analyze issues and identify resolutions
Experience with customer-facing roles
Proficient in database querying and troubleshooting

Responsibilities

Receive and log support tickets from users.
Acknowledge and respond to incidents promptly.
Classify and prioritize support tickets for resolution.
Provide functional clarifications for user queries.
Investigate issues and propose resolutions.
Document resolutions to enhance the knowledge base.
Assist higher support levels in issue resolution.

Must Have skills

Problem-solving skillsExcellent communication skillsDatabase querying experienceFamiliarity with .NET, C#, and SQL ServerCustomer service orientation

Job Keywords

Application SupportIT SupportTroubleshootingCustomer ServiceDatabase Management

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