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Application Support Analyst
User Experience Researchers Pte Ltd
Posted
3 months ago

Singapore, Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

IT Support Analysis Research Services

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Sema Summary

The Application Support Analyst role involves ensuring the reliability of business-critical systems supporting energy trading. Responsibilities include monitoring systems, handling tickets, and supporting users across operational tasks.

About Company

User Experience Researchers Pte Ltd is a leading firm in UX consultancy, digital transformation, and ICT staffing based in Singapore, with a commitment to enhancing the human experience through innovative technology.

Core Requirements

Diploma/Degree in Computer Science or IT
3 years of business systems support experience
Experience in the commodity trading industry
Basic SQL and troubleshooting skills
Knowledge of ITIL processes and ticketing tools

Responsibilities

Monitor system health and application performance
Handle production incident tickets efficiently
Support various office users' needs
Perform trade corrections as necessary
Validate market data regularly
Utilize SQL for basic data issue investigations
Log and manage incident tickets promptly

Must Have skills

SQLTroubleshootingCommunicationCloud infrastructure understandingITIL knowledgeBilingual in English and Chinese

Job Keywords

Application SupportSystem AnalystBusiness SystemsEnergy TradingIT Support

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