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Application Support Analyst
Weave Solutions, Inc.
Posted
4 days ago

Makati, National Capital Region

Remote

PHP 50K

Mid Level

Full Time

Job Categories

Support IT DevOps Cloud Operations

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Sema Summary

Weave Solutions, Inc. is seeking an Application Support Analyst to enhance operational reliability and customer satisfaction. The role involves managing incident lifecycles, deep-diving into technical issues, and automating repetitive tasks using Python or Bash. Candidates should possess a Bachelor's in Computer Science or IT, along with 3+ years in technical roles. Familiarity with tools like Jira and Grafana is required, and the position offers growth in a DevOps culture.

About Company

Weave Solutions Inc. provides professional outsourcing and information technology services, targeting markets across Asia, Europe, and the United States. The company focuses on a wide range of IT and operational services.

Core Requirements

Bachelor's degree in Computer Science
3+ years in Application Support
Proficient in SQL
Comfortable with Linux/Unix
Strong ITIL knowledge

Responsibilities

Manage incidents and service requests
Perform deep-dive application analysis
Communicate updates during outages
Maintain Knowledge Base articles
Monitor and respond to system alerts
Participate in Incident Command bridges
Develop automation scripts

Must Have skills

SQL proficiencyLinux command lineIncident managementTechnical troubleshootingClear communication

Nice To Have Skills

Python scriptingAWS familiarityDocker understandingGrafana monitoringExperience with ITSM tools

Tools Knowledge Requried

JiraServiceNowGrafanaNew RelicAWS

Job Keywords

Application SupportIncident ManagementDevOpsAutomationSQL

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